Refund policy
At 302 Ink, we take pride in creating high-quality apparel that you’ll love. Because many of our products are made to order, please review our return policy before placing your order.
Returns
We accept returns within 30 days of delivery only if the item arrives damaged, defective, or incorrect.
To be eligible for a return:
- The item must be unworn, unwashed, and in its original condition.
- You must contact us within 30 days of receiving your order.
- Photos of the damaged, defective, or incorrect item may be required.
Non-Returnable Items
Because our apparel is made specifically for each order, we cannot accept returns or exchanges for:
- Incorrect size ordered
- Change of mind
- Color preference
- Personalized or custom items
- Normal wear and tear
Please review our sizing charts carefully before placing your order.
Exchanges
If you receive the wrong item or a defective product, we’ll gladly replace it at no additional cost.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we’ll arrange a replacement or refund.
Refunds
If your refund is approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the error was ours.
Order Changes & Cancellations
Orders begin processing quickly. If you need to change or cancel an order, contact us as soon as possible.
While we’ll do our best to accommodate your request, we cannot guarantee changes once production has begun.
Contact Us
If you have any questions regarding your order, we’re here to help.
302 Ink LLC
Email: info@302ink.com